Privacy Policy
Senze is committed to protecting the privacy of our website visitors. This privacy policy outlines the types of personal information we collect and how it is used.
1. Information We Collect
1.1. Personal Information: We may collect personal information, such as your name, email address, phone number, or other contact details when you voluntarily submit them through forms on our website.
1.2. Usage Information: We may also collect non-personal information about your visit to our website, such as your IP address, browser type, referral source, pages visited, and time spent on our site. This information is collected through cookies and similar technologies.
2. How We Use Your Information
2.1. Personalization: We may use the information we collect to personalize your experience on our website, such as providing tailored content or recommendations.
2.2. Communication: We may use your contact information to respond to your inquiries, send you updates about our products or services, or communicate with you for other purposes related to our business.
2.3. Analytics: We may use the non-personal information collected to analyze trends, administer the website, track user movements, and gather demographic information for aggregate use.
3. Data Sharing
3.1. Third Parties: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to fulfill the purposes outlined in this privacy policy.
4. Data Security
4.1. Security Measures: We take reasonable precautions to protect the personal information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
5.1. Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate or incomplete.
6. Children's Privacy
6.1. Age Requirement: Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
7. Changes to Privacy Policy
7.1. Policy Updates: We may update this privacy policy from time to time by posting a new version on our website. We encourage you to review this policy periodically for any changes.
8. Contact Us
8.1. If you have any questions about this privacy policy or our privacy practices, please contact us at info@senze.co.uk.
This privacy policy applies solely to information collected by Senze through our website.
At Senze Limited, we take your privacy seriously. We are the controller of any personal data that we collect about you. This notice sets out how we use your personal data.
How do we use your personal data?
We are providing services to the organisation that owns your home, and to provide those services we need to collect a limited amount of personal data about you. The services we are providing relate to measuring the energy efficiency of the property and to provide recommendations to make the property more energy efficient. We do this by installing sensors in the property to take the temperature, air pressure, and humidity of the property (either from the sensors or from databases such as Accuweather for your location) and carrying out a survey that measures the layout of the property. Depending on the number of people living in a particular property, we might be able to find out information about your personal energy consumption from the data that we collect from the sensors, but we will always keep this information pseudonymised (i.e. apply a code to it and remove your name/address so you cannot be directly identified by the information).
Senze will receive your name and address from the organisation that owns your home so that our engineers can attend your home, complete a survey, and fit the sensors. Our lawful basis for using your personal data in this way is that it is necessary for the performance of our contract with the property owner and our legitimate interests, which are to ensure the sensors are fitted in your home and to collect accurate information about the property's energy efficiency as part of providing our services to the property owner.
Who do we share your personal data with?
We will share your personal data with the owner of your property, and with our engineers so that they can attend your home to install the sensors. We also share your personal data with our IT service providers (e.g. for cloud hosting of the data), our business partners that assist us in providing the services, our professional advisors, and certain organisations if we are required to do so by law. All your personal data is hosted in the UK or the EU.
If we sell our business or assets at any time, we will disclose your Personal Data to the prospective buyer of such business or assets subject to the terms of this privacy policy.
How long do we keep your personal data?
We will delete your name and contact details six months after the Technology Services Agreement with the property owner has expired. Any other personal data we will keep for the duration of our agreement with the property owner and for six years after it ends.
Your rights
You have various rights in relation to your personal data, in certain circumstances. These are:
Inform, Access, and Correction: You have the right to be informed about the personal data that we process, to be provided with a copy of the personal data
we hold about you and request corrections or updates if it is inaccurate or incomplete.
Data Deletion: You can request the deletion of your personal data from our systems.
Restriction: You can request that we restrict the processing of your personal data (while we verify or investigate your concerns with this personal data, for example).
Consent withdrawal: If you have previously provided consent for the processing of your data, you can withdraw it at any time by contacting us.
Objection: You can object to the further processing of your personal data.
Data portability: Upon request, we can provide you with a copy of your personal data in a structured, commonly used, and machine-readable format, or transmit it directly to another controller, where technically feasible.
Complaints
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority. In the UK this is the Information Commissioner's Office Information Commissioner's Office (ICO).
We are committed to respecting your data control preferences and will handle your requests promptly and in accordance with applicable data protection laws. If you have any questions or would like to exercise your rights in relation to your personal data, please contact us at info@senze.co.uk.
General
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements.
If you have any questions or concerns about our privacy practices, please contact us at info@senze.co.uk.
This Privacy Notice is effective as of 27 February 2024.
Senze Limited, company number 14704176.